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Street Lighting - Number of issues reported online (Oracle CRM)
Transparency
Street Lighting - Number of issues reported online (Oracle CRM)
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YCC & Benefits % Calls Answered - TOTAL
Transparency
YCC & Benefits % Calls Answered - TOTAL
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YCC & Benefits % Calls answered in 20 seconds - TOTAL
Transparency
YCC & Benefits % Calls answered in 20 seconds - TOTAL
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Benefits % calls answered in 20 seconds - TOTAL
Business and Economy
Benefits % calls answered in 20 seconds - TOTAL
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YCC Number of calls offered - Parking
Transport
YCC Number of calls offered - Parking
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YCC Average Speed of answer - Operators
Transparency
YCC Average Speed of answer - Operators
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Customer Centre Tickets issued - Parking
Transport
Customer Centre Tickets issued - Parking
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Footfall in Customer Centre - % served within target wait time
Business and Economy
Footfall in Customer Centre - % served within target wait time
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Footfall in Customer Centre - Average wait time (Minutes)
Business and Economy
Footfall in Customer Centre - Average wait time (Minutes)
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% of web chats engaged within service level (20 seconds)
Transparency
% of web chats engaged within service level (20 seconds)
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Tonnage commingled - All CYC Vehicles (Weekly Average)
Environment
Tonnage commingled - All CYC Vehicles (Weekly Average)
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% waste recycled - All CYC Vehicles
Environment
% waste recycled - All CYC Vehicles
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Tonnage commingled - All CYC Vehicles
Environment
Tonnage commingled - All CYC Vehicles
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Tonnage composted (green) - All CYC Vehicles
Environment
Tonnage composted (green) - All CYC Vehicles
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Tonnage recycled - All CYC Vehicles
Environment
Tonnage recycled - All CYC Vehicles
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Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles
Environment
Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles
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Number of cases referred to the Ombudsman - Waste
Environment
Number of cases referred to the Ombudsman - Waste
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Parliament Street Footfall - Monthly KPI
Business and Economy
This is an aggregated monthly indicator of footfall on Parliament Street. Parliament Street data is unavailable between end of June 2025 to end of November 2025 when a new...
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Sessions on visityork.org
Business and Economy
Sessions on "visityork.org"
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Visits to Attractions: Small Attractions
Business and Economy
Visits to Attractions: Small Attractions
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Visits to Attractions: Big Attractions
Business and Economy
Visits to Attractions: Big Attractions
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Average Room Rate
Business and Economy
Average Room Rate
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Room Occupancy
Transparency
Room Occupancy
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% of the Talkabout panel reporting a ‘poor’ experience when they last...
Transparency
% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service
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% of the Talkabout panel reporting a ‘satisfactory’ experience when they...
Transparency
% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service