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Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
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STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
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Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
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YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
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YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
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YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
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% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
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Number of Complaints (All Stages) - Waste Services
Number of Complaints (All Stages) - Waste Services
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Room Occupancy
Room Occupancy
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% of the panel who speak negatively about the council
% of the panel who speak negatively about the council
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% of the panel who speak positively about the council
% of the panel who speak positively about the council
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% of panel who state it is not important that residents can influence decisio...
% of panel who state it is not important that residents can influence decisions in their local area
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% of panel who state it is important that residents can influence decisions i...
% of panel who state it is important that residents can influence decisions in their local area
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% of Talkabout panel who disagree that they can influence decisions in their ...
% of Talkabout panel who disagree that they can influence decisions in their local area
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% of Talkabout panel who agree that they can influence decisions in their lo...
% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence...
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Voluntary Turnover (%) - CYC Total (Excluding Schools)
Voluntary Turnover (%) - CYC Total (Excluding Schools)
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Voluntary Turnover (%) - CYC Total (Including Schools)
Voluntary Turnover (%) - CYC Total (Including Schools)
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% of staff who do not believe action will be taken following this survey
% of staff who do not believe action will be taken following this survey
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% of staff who believe action will be taken following this survey
% of staff who believe action will be taken following this survey
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% of staff who would not recommend the council as a good place to work
% of staff who would not recommend the council as a good place to work
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% of staff who would recommend the council as a good place to work
% of staff who would recommend the council as a good place to work
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Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...
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Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
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Average sickness days per FTE - Schools - (Rolling 12 Month)
Average sickness days per FTE - Schools - (Rolling 12 Month)
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Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...
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