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CYC Chief Executive's Diary
Diary of City of York Council's Chief Executive - from the 1st January 2019 onwards
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STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
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Executive Member Portfolio Scorecards 2020-2021
Executive Member scorecards show progress against key performance indicators for areas under each Executive Member portfolio.
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Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
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Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
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YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
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YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
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YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
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New user accounts created on Do it Online (Data Unvalidated)
New user accounts created on Do it Online (Data Unvalidated)
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Do it Online service requests (Data Unvalidated)
Do it Online service requests (Data Unvalidated)
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% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
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Number of Complaints (All Stages) - Waste Services
Number of Complaints (All Stages) - Waste Services
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Room Occupancy
Room Occupancy
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Voluntary Turnover (%) - CYC Total (Excluding Schools)
Voluntary Turnover (%) - CYC Total (Excluding Schools)
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Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...
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Voluntary Turnover (%) - CYC Total (Including Schools)
Voluntary Turnover (%) - CYC Total (Including Schools)
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Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)
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Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...
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Average sickness days per FTE - Schools - (Rolling 12 Month)
Average sickness days per FTE - Schools - (Rolling 12 Month)
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Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)
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Staff FTE - CYC Total (Excluding Schools) - (Snapshot)
Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...
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Staff FTE - CYC Total (Including Schools) - (Snapshot)
Staff FTE - CYC Total (Including Schools) - (Snapshot)
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Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)
Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)
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Staff Headcount - CYC Total (Including Schools) - (Snapshot)
Staff Headcount - CYC Total (Including Schools) - (Snapshot)
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Number of new datasets added to yorkopendata.org
Number of new datasets added to "yorkopendata.org"
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