-
Major Projects Highlight Reports
Monthly highlight reports for major City of York Council projects.
-
Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
-
STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
-
Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
-
YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
-
YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
-
YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
-
% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
-
Number of Complaints (All Stages) - Waste Services
Number of Complaints (All Stages) - Waste Services
-
% of the panel who speak negatively about the council
% of the panel who speak negatively about the council
-
% of the panel who speak positively about the council
% of the panel who speak positively about the council
-
% of panel who state it is not important that residents can influence decisio...
% of panel who state it is not important that residents can influence decisions in their local area
-
% of panel who state it is important that residents can influence decisions i...
% of panel who state it is important that residents can influence decisions in their local area
-
% of Talkabout panel who disagree that they can influence decisions in their ...
% of Talkabout panel who disagree that they can influence decisions in their local area
-
% of Talkabout panel who agree that they can influence decisions in their lo...
% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence...
-
% of staff who do not believe action will be taken following this survey
% of staff who do not believe action will be taken following this survey
-
% of staff who believe action will be taken following this survey
% of staff who believe action will be taken following this survey
-
% of staff who would not recommend the council as a good place to work
% of staff who would not recommend the council as a good place to work
-
% of staff who would recommend the council as a good place to work
% of staff who would recommend the council as a good place to work
-
Average sickness days per FTE - Schools - (Rolling 12 Month)
Average sickness days per FTE - Schools - (Rolling 12 Month)
-
No of CYC Apprenticeship starts (inc LA maintained schools)
No of CYC Apprenticeship starts (inc LA maintained schools)
-
% of supplier invoices paid within 30 days (including disputed)
% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...
-
Interest liable (£) to suppliers due to late payment of invoices (including i...
Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the interest paid (£) to suppliers due to late payment of...
-
Interest paid (£) to suppliers due to late payment of invoices
Interest paid (£) to suppliers due to late payment of invoices. This data along with the interest liable (£) to suppliers due to late payment of invoices and the % of supplier...
-
DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time
DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time
© 2020 City of York Council | Disclaimer | Privacy Policy | Terms & Conditions