Monthly highlight reports for major City of York Council projects.

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

Tonnage commingled - All CYC Vehicles (Weekly Average)

% waste recycled - All CYC Vehicles

Tonnage commingled - All CYC Vehicles

Tonnage composted (green) - All CYC Vehicles

Tonnage recycled - All CYC Vehicles

Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles

Number of Complaints (All Stages) - Waste Services

% of the panel who speak negatively about the council

% of the panel who speak positively about the council

% of panel who think that the council and partners are not doing well encouraging the use of low emission vehicles

% of panel who think that the council and partners are doing well encouraging the use of low emission vehicles

% of panel who think that the council and partners are not doing well helping to reduce carbon footprint

% of panel who think that the council and partners are doing well helping to reduce carbon footprint

% of panel who think that the council and partners are not doing well helping to reduce amount of household waste

% of panel who think that the council and partners are doing well helping to reduce amount of household waste

% of panel who think that the council and partners are not doing well at improving the quality of streets/public spaces