YCC & Benefits % Calls Answered - TOTAL

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

Tonnage commingled - All CYC Vehicles (Weekly Average)

% waste recycled - All CYC Vehicles

Tonnage commingled - All CYC Vehicles

Tonnage composted (green) - All CYC Vehicles

Tonnage recycled - All CYC Vehicles

Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles

Number of Complaints (All Stages) - Waste Services

% of Talkabout panel who think that the council are not doing well at improving green spaces

% of Talkabout panel who think that the council are doing well at improving green spaces

% of Talkabout panel who do not give unpaid help to any group, club or organisation

% of Talkabout panel who give unpaid help to any group, club or organisation This is a measure of the Talkabout panel who volunteer.

% of Talkabout panel who disagree that they can influence decisions in their local area

% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence...

% of Talkabout panel dissatisfied with their local area as a place to live

% of Talkabout panel satisfied with their local area as a place to live This is a measure of the Talkabout panel members who are satisfied with their local area as a place to...

Average sickness days per FTE - Schools - (Rolling 12 Month)

Overall Public Realm Standard Cleansing cases dealt with that breached SLA (SLA set in 2016)

Overall Public Realm Standard Cleansing cases completed within SLA (SLA set in 2016)

Number of permanent admissions to residential & nursing care homes for younger people (18-64)