Average Room Rate

Room Occupancy

% of the panel reporting a ‘poor’ experience when they last contacted the council about a service

% of the panel reporting a ‘satisfactory’ experience when they last contacted the council about a service

% of the panel reporting a ‘good’ experience when they last contacted the council about a service

% of the panel reporting an ‘excellent’ experience when they last contacted the council about a service

Voluntary Turnover (%) - CYC Total (Excluding Schools)

Voluntary Turnover (%) - CYC Total (Including Schools)

Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...

Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)

Average sickness days per FTE - Schools - (Rolling 12 Month)

Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...

Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)

Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...

Staff FTE - CYC Total (Including Schools) - (Snapshot)

Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)

Staff Headcount - CYC Total (Including Schools) - (Snapshot)

Overall Public Realm Cleansing cases completed within SLA - (YTD)

Overall Public Realm Standard Cleansing cases dealt with that breached SLA

Overall Public Realm Standard Cleansing cases completed within SLA

STREET CLEANING - % of standard cleansing cases resolved within SLA (3 days) - (YTD)

STREET CLEANING - % of urgent cleansing cases resolved within SLA (2 hours) - (YTD)

Number of Supporting Families cases who have achieved an outcome - (Snapshot)

Number of Supporting Families cases On-Programme - (Snapshot)

Number of Supporting Families cases (Families identified with 3 or more headline criteria) - (Snapshot)