Customer Centre Tickets issued - Parking

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - % served within target wait time

Number of YFAS applications - Grand Total - (YTD)

YFAS CTS Discretionary (£) Budget

YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS Community payments (£) Budget

YFAS Community payments (£) TOTAL - (YTD)

YFAS Emergency payments Budget (£)

YFAS Emergency payments (£) TOTAL - (YTD)

% of web chats engaged within service level (20 seconds)

Tonnage commingled - All CYC Vehicles (Weekly Average)

% waste recycled - All CYC Vehicles

Tonnage composted (green) - All CYC Vehicles

Tonnage commingled - All CYC Vehicles

Tonnage recycled - All CYC Vehicles

Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles

Number of Complaints (Stage 3) - Waste Services

Number of Complaints (Stage 2) - Waste Services

Number of Complaints (Stage 1) - Waste Services

Number of Complaints (All Stages) - Waste Services

Parliament Street Footfall

% of Troubled Families who have achieved an outcome

Number of Troubled Families On-Programme (New for 2016/17)

Number of Troubled Families (Families identified with 2 or more headline criteria)