YFAS Community payments (£) TOTAL - (YTD)

YFAS Emergency payments (£) TOTAL - (YTD)

YFAS Emergency payments (£) TOTAL - (YTD)

% of web chats engaged within service level (20 seconds)

Tonnage commingled - All CYC Vehicles (Weekly Average)

% waste recycled - All CYC Vehicles

Tonnage commingled - All CYC Vehicles

Tonnage composted (green) - All CYC Vehicles

Tonnage recycled - All CYC Vehicles

Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles

Number of cases referred to the Ombudsman - Waste

Number of Complaints (Grade 1) - Waste Services

Number of Complaints (Grade 2) - Waste Services

Number of Complaints (All Stages) - Waste Services

% of tenants satisfied that their landlord provides a home that is well maintained

% of tenants dissatisfied that their landlord listens to their views and acts on them

% of tenants satisfied that their landlord listens to their views and acts on them

% of tenants satisfied with the overall service provided by their landlord

% of tenants who say car parking is a minor problem in their neighbourhood

% of tenants who say car parking is a major problem in their neighbourhood

% of tenants who say car parking is not a problem in their neighbourhood

% of tenants dissatisfied with the way their landlord deals with repairs and maintenance generally

% of tenants satisfied with the way their landlord deals with repairs and maintenance generally

Average expenditure per domestic day visit

Visitor Information Centre Footfall *This indicator has been discontinued