-
Benefits % calls answered in 20 seconds - TOTAL
Business and Economy
Benefits % calls answered in 20 seconds - TOTAL
-
YCC % Calls Answered - TOTAL
Transparency
YCC % Calls Answered - TOTAL *This indicator has been discontinued
-
YCC % Calls answered in 20 seconds - TOTAL
Transparency
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
-
YCC Number of calls offered - Parking
Transport
YCC Number of calls offered - Parking
-
YCC Average Speed of answer - Operators
Transparency
YCC Average Speed of answer - Operators
-
Customer Centre Tickets issued - Parking
Transport
Customer Centre Tickets issued - Parking
-
Footfall in Customer Centre - Average wait time (Minutes)
Business and Economy
Footfall in Customer Centre - Average wait time (Minutes)
-
Footfall in Customer Centre - % served within target wait time
Business and Economy
Footfall in Customer Centre - % served within target wait time
-
Number of YFAS applications - Grand Total - (YTD)
Health
Number of YFAS applications - Grand Total - (YTD)
-
YFAS CTS Discretionary (£) TOTAL - (YTD)
Business and Economy
YFAS CTS Discretionary (£) TOTAL - (YTD)
-
YFAS CTS Discretionary (£) TOTAL - (YTD)
Health
YFAS CTS Discretionary (£) TOTAL - (YTD)
-
YFAS Community payments (£) TOTAL - (YTD)
Business and Economy
YFAS Community payments (£) TOTAL - (YTD)
-
YFAS Community payments (£) TOTAL - (YTD)
Health
YFAS Community payments (£) TOTAL - (YTD)
-
YFAS Emergency payments (£) TOTAL - (YTD)
Business and Economy
YFAS Emergency payments (£) TOTAL - (YTD)
-
YFAS Emergency payments (£) TOTAL - (YTD)
Health
YFAS Emergency payments (£) TOTAL - (YTD)
-
% of web chats engaged within service level (20 seconds)
Transparency
% of web chats engaged within service level (20 seconds)
-
Tonnage commingled - All CYC Vehicles (Weekly Average)
Environment
Tonnage commingled - All CYC Vehicles (Weekly Average)
-
% waste recycled - All CYC Vehicles
Environment
% waste recycled - All CYC Vehicles
-
Tonnage commingled - All CYC Vehicles
Environment
Tonnage commingled - All CYC Vehicles
-
Tonnage composted (green) - All CYC Vehicles
Environment
Tonnage composted (green) - All CYC Vehicles
-
Tonnage recycled - All CYC Vehicles
Environment
Tonnage recycled - All CYC Vehicles
-
Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles
Environment
Tonnage landfilled (AWRP from 2018/19) (inc commercial) - All CYC Vehicles
-
Number of cases referred to the Ombudsman - Waste
Environment
Number of cases referred to the Ombudsman - Waste
-
Number of Complaints (Grade 2) - Waste Services
Environment
Number of Complaints (Grade 2) - Waste Services
-
Number of Complaints (Grade 1) - Waste Services
Environment
Number of Complaints (Grade 1) - Waste Services
Organisation
City of York Council