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CYC Chief Executive's Diary
Diary of City of York Council's Chief Executive - from the 1st January 2019 onwards
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Major Projects Highlight Reports
Monthly highlight reports for major City of York Council projects.
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CYC Internal Audit Reports 2021
These reports are presented to the Audit and Governance Committee for consideration, and are also included with the agenda papers for the relevant meetings. Reports are also...
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Equalities Profiles - CYC Workforce
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Executive Member Portfolio Scorecards 2021-2022
Executive Member scorecards show progress against key performance indicators for areas under each Executive Member portfolio.
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Equalities Profiles - Talkabout
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Street Lighting - % of cases raised online (Oracle CRM)
Street Lighting - % of cases raised online (Oracle CRM)
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STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
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Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
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YCC & Benefits % Calls Answered - TOTAL
YCC & Benefits % Calls Answered - TOTAL
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YCC & Benefits % Calls answered in 20 seconds - TOTAL
YCC & Benefits % Calls answered in 20 seconds - TOTAL
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YCC Average Speed of answer - Operators
YCC Average Speed of answer - Operators
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New user accounts created on Do it Online (Data Unvalidated)
New user accounts created on Do it Online (Data Unvalidated) *This indicator has been discontinued.
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% of web chats engaged within service level (20 seconds)
% of web chats engaged within service level (20 seconds)
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Number of Complaints (All Stages) - Waste Services
Number of Complaints (All Stages) - Waste Services
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Room Occupancy
Room Occupancy
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% of the panel who speak negatively about the council
% of the panel who speak negatively about the council
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% of the panel who speak positively about the council
% of the panel who speak positively about the council
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% of panel who state it is not important that residents can influence decisio...
% of panel who state it is not important that residents can influence decisions in their local area
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% of panel who state it is important that residents can influence decisions i...
% of panel who state it is important that residents can influence decisions in their local area
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% of Talkabout panel who disagree that they can influence decisions in their ...
% of Talkabout panel who disagree that they can influence decisions in their local area
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% of Talkabout panel who agree that they can influence decisions in their lo...
% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence...
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Voluntary Turnover (%) - CYC Total (Excluding Schools)
Voluntary Turnover (%) - CYC Total (Excluding Schools)
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Voluntary Turnover (%) - CYC Total (Including Schools)
Voluntary Turnover (%) - CYC Total (Including Schools)
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% of staff who do not believe action will be taken following this survey
% of staff who do not believe action will be taken following this survey
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