Deprivation: % of the population living in the 20% most deprived Lower Super Output Areas *This indicator has been discontinued

FOI (Freedom of Information) - Total Received - (YTD)

Number of days taken to process Housing Benefit new claims and change events (DWP measure). This establishes the average time it takes to process a new Housing Benefit claim or...

Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...

STREET CLEANING - Number of issues reported

Number of LGSCO cases received

EIR (Environmental Information Regulations) - Out of time - (YTD)

FOI & EIR - % Out of time - (YTD)

Number of unique users on york.gov.uk – (where cookies consented)

Street Lighting - % of cases raised online (Oracle CRM)

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC % Calls Answered - TOTAL *This indicator has been discontinued

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

Number of Complaints (All Stages) - Waste Services

Room Occupancy

% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service

% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service

% of the Talkabout panel who speak negatively about the council

% of the Talkabout panel who speak positively about the council