% of children entering care who have previously been looked after, excluding Short Breaks - (YTD)

Number of children entering care who have previously been looked after, excluding Short Breaks - (YTD)

Number of referrals to Children's Social Care - (YTD)

Number of unique users on york.gov.uk – (where cookies consented)

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC % Calls Answered - TOTAL *This indicator has been discontinued

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

YCC Number of calls offered - Parking

YCC Average Speed of answer - Operators

Customer Centre Tickets issued - Parking

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - % served within target wait time

Number of YFAS applications - Grand Total - (YTD)

YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS Community payments (£) TOTAL - (YTD)

Under 75 mortality rate from causes considered preventable (2019 definition) (Persons, 3 year range)

YFAS Community payments (£) TOTAL - (YTD)

YFAS Emergency payments (£) TOTAL - (YTD)

YFAS Emergency payments (£) TOTAL - (YTD)